1. About this policy
Mintpak is a product operated by TYJ Studio LLC.
Mintpak provides digital loyalty cards, rewards, and messaging tools for local businesses, including cafés, hair salons, barbershops, and medspas. This policy covers information processed through mintpak.app. A participating business may also have its own privacy policy for its customer relationships and activities outside Mintpak.
2. Information we collect
- Customer information: your name, mobile number, phone-verification status, and the businesses whose loyalty programs you join.
- Loyalty activity: visits, stamps, rewards, offers, gifts, redemption records, and fraud-prevention flags.
- Merchant accounts: account name, email address, a password hash, and business details you provide, such as a store name, location, reward rules, and review link.
- Print orders: approved artwork, order and payment references, delivery name and address, contact email, and shipping status. Payment card details are processed by Stripe; Mintpak does not store your full card number.
- Messaging records: recipient phone numbers, message content, message type, timestamps, sending status, and consent choices with their date, source, and disclosure version. Our messaging providers also process delivery and opt-out information.
- Device and service information: cookies, browser storage, and technical request information processed by our hosting providers, such as IP addresses and browser information.
- Location, with permission: when a business uses nearby visit verification, your browser may request your location to check whether you are near that business. You can decline or revoke browser location permission. We record whether a location check was skipped.
3. How we use information
We use this information to provide and secure accounts, verify phone numbers and visits, maintain loyalty cards, issue and redeem rewards, deliver requested messages, support participating businesses and customers, and prevent duplicate claims or other misuse. Messaging data is used to operate messaging programs and handle delivery, help, and opt-out requests.
4. Who receives information
The business whose loyalty program you join can access its customer and loyalty records to operate that program. Joining one business does not give unrelated businesses permission to contact you.
We use service providers to operate Mintpak, including Railway for hosting and database infrastructure and Twilio for text-message delivery. For print purchases, Stripe processes payments and Prodigi receives the artwork and delivery details needed to print and ship your order. These providers process information needed to perform those services. We may also disclose information when required by law or necessary to protect users, investigate abuse, or secure the service.
We do not sell personal information. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers needed to deliver and support the messaging program. Consent to messages from one sender is not transferable to another business.
5. Text messages and your choices
Messages may include verification codes, loyalty updates, rewards, and, where separately authorized, promotional offers from the identified sender. Message frequency varies with your activity and the program. Message and data rates may apply.
Reply STOP to the sending number to unsubscribe from that messaging program. You may receive a final confirmation of your opt-out. Reply HELP for assistance. Opting out of texts does not by itself delete your loyalty records. Consent to promotional messages is not a condition of purchase.
See our SMS terms for more information.
6. Cookies and browser storage
Mintpak uses cookies to keep merchants signed in and recognize customer loyalty cards. Local and session storage remember preferences and interface state, such as your theme and review prompts. You can clear this data in your browser settings; doing so may sign you out or remove locally remembered preferences. Clearing browser data does not delete records held by Mintpak or a participating business.
7. Retention and security
We retain information as needed to operate loyalty programs, maintain records, resolve disputes, prevent abuse, and meet applicable obligations. Retention depends on the information and its purpose. Deletion requests may be subject to legitimate retention needs and backup cycles.
We use safeguards such as hashed merchant passwords and signed session cookies. No online service or transmission method can guarantee complete security. Protect your account credentials and do not share verification codes.
8. Your privacy requests
You may request access to, correction of, or deletion of your personal information, subject to applicable law. We may need to verify your identity before acting on a request. For records controlled by a participating business, we may direct or coordinate your request with that business. Contact the business directly for questions about its own practices.
Send privacy requests to support@mintpak.app. Include the business whose program you joined and enough information for us to locate your record. Do not send passwords or verification codes.
9. Children
Mintpak is not directed to children under 13. If you believe a child under 13 has provided personal information, contact us so we can investigate and take appropriate action.
10. Changes to this policy
We may update this policy as the service changes. We will publish the revised policy here, update the date above, and provide additional notice when required by applicable law.
11. Contact Mintpak
For questions about this policy or your personal information, email support@mintpak.app.